A Cardiff family’s Christmas celebrations were marred when a number of presents sent by relatives from America ended up being taken to a recycling centre after a postman left the parcel in a wheelie bin.
Jim and Lisa Warman returned home from shopping to find a note saying the parcel from Texas had been left in their green recycling bin.
But when the couple opened up their wheelie bin, it had been emptied by the council.
Mrs. Warman, 48, said Royal Mail had lost the parcel which was an annual Christmas gift delivered from relatives in America to their home in Pentrebane.
She said: “We complained to Royal Mail and they agreed it should never have been left like that.
“Who thinks that leaving presents in a bin is a good idea?
“We’ve been exchanging gifts with our relatives in America for over 20 years and this is the first time we haven’t got them.
“It is very upsetting for everyone involved.”
Her daughter Louise, 19, said: “I was gutted. It ruined Christmas because we’ve unwrapped those presents every year since I was a little girl.”
Mrs. Warman said Cardiff Council had checked its recycling facilities but could not find the parcel – containing clothes, jewellery and DVDs.
A Royal Mail Spokesman said: “We take the security of our customers’ mail very seriously and have in place procedures to ensure large or signed for items are received by the intended recipient securely.
“On this occasion it appears that the correct procedure wasn’t followed for which we apologised sincerely to Mr and Mrs Warman.
“We have launched an internal investigation into the incident and will be in touch with the customer once this is complete.”