A heavily-pregnant mother has made a formal complaint against a Welsh bus company after being told to leave the vehicle because her four-year-old son was crying.
Eight-months pregnant Amy Mardon has lodged a complaint with Cardiff Bus after claiming a bus driver told her to “shut up your son”.
The 24-year-old was then told she must get off – and had to wait in the cold to catch another bus.
Amy was travelling home with her upset son Haydn, 4, after a trip to hospital.
Haydn has kidney and bladder problems also suffers from ADHD – and his mother admitted he was upset following the hospital visit:
“Haydn wasn’t a very happy chappy, but there was not much I could do about it.
“When the driver told me to shut him up I sat him on my lap but he continued to cry.
“When the driver turned around and asked me to get off I looked at the other people on the bus and we were all completely shocked.
“Haydn just been diagnosed with ADHD and that’s why we’d just been to the Hospital.
“But he also has kidney and bladder problems, which causes him to get upset quite a lot.”
“All I want is an apology because people shouldn’t be treated like that.”
Amy, from Ely, Cardiff, was asked to leave the bus halfway through the 30 minute journey from St David’s Hospital, Canton to her home.
A Cardiff Bus spokeswoman said: “Cardiff Bus can confirm that a formal complaint has been received following an incident.
“We aim to provide the best possible service for our customers and are currently investigating the matter.”